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GPC LABWORKS STORE POLICIES

Thank You for your interest in GPC LABWORKS.

This document describes general policies, please refer to GPC LABWORKS PRICELIST for policies specific to the type of work being performed.

In order to fully inform our customers, here are our Terms and Conditions that apply to purchases from GPC LABWORKS.

If you have any questions, please contact us at fotodesk@gpclabworks.com or call us at 1-613-567-0770.

Please read carefully. Terms and Conditions contain important information about your rights and obligations, as well as limitations and exclusions that may apply to your purchase.

By placing an order, you acknowledge that you have read, accepted and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations.

Accuracy

We make every effort to ensure that our prices, order descriptions and policies are accurate and complete. We reserve the right to advise you of any errors prior to processing your order. If changes made to correct these errors are not acceptable, we will cancel your order and refund the total amount of your purchase. We apologize for any inconvenience that this may cause.

Every effort is made to ensure proper stock levels at all times. We may encounter shortages or supply issues from time to time and every effort will be made to keep you informed and to get your order processed as soon as possible.

Copyright Policy

GPC LABWORKS protects copyright. Any image sent to us for processing which is not clearly the property of the customer must include the proper authorization. Obtaining the proper authorization may result in delays in processing the order.

Copyright of any material on this website is the property of GPC LABWORKS or the respective property holder.

Currency

All prices, charges and fees are quoted in Canadian dollars. All transactions are processed in Canadian dollars.

Inspection of orders Upon Receipt

You must examine the orders upon receipt. If any item is damaged or missing, you must notify GPC LABWORKS at once. We will not consider any claim for damaged or missing items more than 7 days from the date of delivery to customer or shipper.

Order Processing

Orders placed before 2pm EST, Monday to Friday, will be processed on the same date. After this time, orders will be processed on the next business day. Normal delivery is 3 business days not including weekends. Arrangements may be made for faster delivery times and RUSH charges may apply.

Price and Payment Terms

Payment for order picked up in store may be made by cash, certified cheque, debit card or by credit card (Visa, MasterCard or American Express). Payment for orders to be shipped may be made by certified cheque or by credit card (Visa, MasterCard or American Express). Orders are not binding upon GPC LABWORKS until accepted by GPC LABWORKS. Any price quotations given by GPC LABWORKS will be valid for the period stated on the quotation. GPC LABWORKS reserves the right to reject any sale for any reason, including for a misprint in the price quotation or advertisement and improper or incomplete credit card information. Prices advertised do not include shipping and handling or applicable sales taxes, which will be added. orders is not shipped until payment is completed.
There are no hidden charges or fees.

Privacy and Security

GPC LABWORKS is committed to protecting your privacy.
We never distribute, share, swap or sell personal information.
All info collected, including credit card info is for processing of orders only and is accessed by authorized GPC LABWORKS employees only.
Credit card info is not kept on file unless at the customer's request.

Quotations

Price quotes are valid for 15 days.

Return and Re-do Policy

GPC LABWORKS wants to ensure that you are totally satisfied with your photofinishing.

We will re-do an order, within 14 days, if the reason for unsatisfactory work is a result of negligence or mis-interpretation on our part.

Orders billed to a customer account may be returned only by prior authorization unless defective.

Please contact GPC LABWORKS Sales prior to making your return.

The original receipt and work order bag must accompany all return work.

All returns are subject to inspection and we reserve the right to refuse any orders.

Refunds will be made only to the original payment method used at time of purchase.

We do not accept items damaged after delivery for refund or exchange:

Returns can be brought in or shipped by carrier of your choice. Refund will not include shipping or handling charges for return except if the return is a result of our error.

Shipping, local taxes, duties, brokerage and insurance charges are non-refundable. We will refund your original shipping cost if the return is a result of our error.

Returns with missing items will either be refused or the missing item will be deducted from the outstanding credit.

To process your return or exchange please call us at 1-613-567-0770 or contact us by e-mail at fotodesk@gpclabworks.com to obtain an RA (Return orders Authorization) number and then return your items (freight prepaid) to:

GPC LABWORKS
RMA ####
273 Bank Street
Ottawa, On
K2P 1X5

PLEASE NOTE –To avoid delay or refusal, please clearly mark the RA number on the outside of your package. Items returned without prior authorization may be refused.

GPC LABWORKS reserves the right to charge a restocking charge on all returns.

Shipping & Handling

GPC LABWORKS offers shipping to addresses in Canada and the United States.

We also offer shipping by other carriers at customer’s request.

Regular Shipping

Canadian Shipments by Canada Post Xpresspost
Shipping time:
3 to 7 Business Days

$8.95

US Shipments by Canada Post Xpresspost USA
Shipping time:
6 to 10 Business Days

For regular shipping, orders over $500(orders value before taxes and shipping) will be shipped free of charge.

$11.95

Priority Shipping

Canadian Shipments by Canada Post Priority Post
Shipping time:
2 to 3 Business Days

$15.95
Applies to all orders.

Shipping cost includes packing materials as required to suitably protect orders and normal order packaging during shipping.

Customer signature is required for receipt of all shipments.
Local taxes, duties, and brokerage fees are not included.

GPC LABWORKS will arrange shipping of the orders to your address. Shipments to an address other than your own requires verification of payment being made.

The cost of shipping and handling will be shown on your purchase receipt. GPC LABWORKS will advise you of estimated shipping times but is not responsible for delays due to events beyond its control such as accidents, labour strikes, transportation failure, or acts of God.
GPC LABWORKS is not responsible for items lost or damaged in shipping after acceptance by the shipper.
Carrier tracking numbers are available on request.

Special Shipping Charges
Bulky, heavy or oversized items require special shipping and handling charges.

Customer Account Shipping
Customers may use their own shipping accounts at their discretion.

Taxes

GPC LABWORKS collects and remits taxes on purchases as well as shipping and handling charges as required by law and these amounts will be added to the invoice. We do not offer any “cash deals” to avoid taxes. The tax rate is 6% for GST and 8% for Ontario RST on purchases shipped to addresses in Canada.
Where eligible for an exemption, you must provide proper exemption form.

NO TAX for US Residents !
Purchasers from the United States are not required to pay Canadian taxes but may be required to pay their own local taxes/duties/fees.

Title

If fully paid, title to the order passes to the customer upon delivery to the customer or shipper except where the order is billed to a customer account in which case, title does not pass until the item is fully paid.
Risk of loss or damage passes to the customer upon delivery.

Warranty

All new orders produced by GPC LABWORKS are warranted to be free from defects and are packaged for proper handling. Since colour dyes and materials change over time, depending on storage method, proper care must be taken after delivery to ensure longevity. Manufacturers of the products we use have their own warranties and we are bound by these warranties.

GPC LABWORKS store policies are subject to revision from time to time. Specifications and prices are subject to change. Products which are used to provide services are subject to change.

Thanks again and GPC LABWORKS wants to ensure that you are totally satisfied with your order.

 
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